Effective Date: 30th March 2024

Welcome to Best DOC Home Healthcare LLC (“We”, “Us”, or “Our”), your trusted partner in home healthcare services. Your privacy and trust are paramount to us. This Privacy Policy details our commitments and your rights regarding the collection, use, protection, and sharing of your personal information. It applies to all information collected through our website at www.bestdochealthcare.ae (“Site”), and any related services, sales, marketing, or events (collectively referred to as the “Services”).

1. Information We Collect

Personal Data

When you interact with our Services, we may collect Personal Data that identifies you as an individual or is capable of doing so. The types of Personal Data we may collect include:

• Contact Information: Names, email addresses, phone numbers, and addresses.
• Health Information: Medical history, treatment plans, and other health-related information for providing personalized healthcare services.
• Technical Data: IP addresses, browser types, and versions, time zone settings, browser plug-in types, operating systems, and platform information about the devices you use to access our Services.

Usage Data

We collect information on how the Services are accessed and used (“Usage Data”). This may include details such as your computer’s IP address, browser type, browser version, our Service pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. How We Use Your Information

Your Personal Data is used to provide and improve our Services. Specifically, we use your information to:

• Deliver Services: Including personalized healthcare and support.
• Communication: To provide you with updates, security alerts, and support messages.
• Improvement and Development: To enhance, modify, personalize, or otherwise improve our services and communications for the benefit of our customers.
• Security: To ensure the security of our Services and investigate suspicious activity or violations of our terms.
• Legal Compliance: To comply with legal obligations and defend against legal claims.

3. Sharing and Disclosure of Information

We may share your information with third parties in the following situations:

• Service Providers: To facilitate our Services; to provide the Services on our behalf; to perform Service-related services; or to assist us in analyzing how our Services are used.
• Legal Requirements: We may disclose your Personal Data where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Your Data Protection Rights

You have certain data protection rights, including:

• The right to access, update or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

5. Security of Your Personal Data

The security of your Personal Data is important to us. We strive to use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

6. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

7. Children’s Privacy

Our Services do not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us

For any questions about this Privacy Policy, please contact us at contact@bestdochealthcare.ae.