Terms of Service

Best DOC Home Healthcare LLC

Effective as of 30th March 2024

Welcome to Best DOC Home Healthcare LLC (referred to as “Best DOC,” “we,” “us,” or “our”). Please read these Terms & Conditions carefully as they govern your use of Best DOC’s services, including our nursing and healthcare services provided via our website https://bestdochealthcare.ae/ and any associated platforms or mobile applications.

Payments and Service Contracts

Payment Terms: For any nursing or healthcare service contract, 50% of the total fee is due at the start of the service. The remaining 50% is payable at the end of the one-month contract period.
Payment Reminders: If the initial 50% is not paid, we’ll first send a reminder email, followed by a phone call from our accounting team to offer assistance or guidance in making the payment.
Service Cancellation: If payments are not made, we reserve the right to terminate nursing support immediately.

Booking and Cancellations

Cancellation Notice: We require a 4-hour notice for ad-hoc bookings and 24-hour notice for long-term or monthly contract cancellations.
Nurse Uniforms: Nurses will wear their uniform unless a special request is approved by the nurse manager for family reasons.
Nurse Replacement: We may replace a nurse during a long-term contract, ensuring the substitute nurse meets our high standards and a smooth transition is maintained.

Service Scope and Standards

Clinical Assessment: We’ll assess whether a patient’s condition is within our scope of home nursing care. If not, we’ll refer to additional healthcare services.
Nurse Conduct: Our nurses are not domestic helpers. They should not be subjected to any form of abuse. They provide newborn baby care, childcare, and nursing services.
Work Hours: A nurse’s shift is limited to 12 hours unless prior approval is obtained for longer hours.

Payments

Accepted Payments: We accept Visa and MasterCard credit/debit card payments in AED. Our services are not available in countries sanctioned by OFAC in compliance with UAE law.

Physiotherapy Services (If applicable)

Initial Assessment: The first step is an initial 45-minute assessment to discuss needs and evaluate your condition.
Treatment Sessions: The number of sessions will be determined based on the initial assessment and agreed upon with you.
Session Cancellation: Less than 3 hours’ notice for cancellations or no-shows will incur a 50% charge of the session fee.

Rights and Responsibilities

Instructions: You’re expected to follow reasonable instructions for the treatment’s effectiveness, including preparation for physiotherapy sessions.
Confidentiality: We respect your privacy and confidentiality, disclosing information only when legally required or necessary for treatment.
Data Protection: We comply with UAE Data Protection Act and manage your personal data accordingly.

Changes and Termination

Policy Changes: We reserve the right to modify these terms, including service fees, with 30 days’ notice.
Termination: Either party may terminate the contract under certain conditions, including breach of these terms or in case of unforeseen circumstances.

Governing Law

These Terms & Conditions are governed by UAE law. Any disputes will be resolved under UAE jurisdiction.

Contact

For questions or concerns about these Terms & Conditions, please contact us at [Insert Contact Email]. By using our services, you agree to these Terms & Conditions. We recommend reviewing this document periodically for any updates or changes.